zeta9 Privacy Policy

Privacy at a Glance

The cards below summarise the key principles of this Privacy Policy. Please read the full policy for complete details.

1Introduction

This Privacy Policy ("Policy") describes how zeta9 ("we", "us", "our", "the Platform") collects, stores, uses, shares, and protects personal data relating to registered players and visitors of the zeta9 website at zeta9.club. This Policy applies to all personal data processed in connection with your use of the zeta9 platform, including account registration, login activity, deposits and withdrawals, game play, customer support interactions, and any other use of our services.

By registering an account with zeta9, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not register an account or use the zeta9 platform.

2Information We Collect

zeta9 collects the following categories of personal data from players and visitors:

• Registration data: full name, date of birth, Bangladeshi mobile number, and account credentials (username and password hash). This data is collected at the point of account creation.
• KYC identity documents: National ID Card (NID), passport, or other government-issued identity documents submitted by players during the verification process. Where applicable, proof of address documents may also be collected.
• Payment data: mobile financial service account numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals, and card details (masked card number, card type) where Visa or Mastercard is used.
• Transaction records: full history of all deposits, withdrawals, bonus claims, and wagering activity on your account. These records are retained for compliance purposes.
• Device and technical data: IP address, device type, operating system, browser type, and session logs. This data is collected automatically when you access the zeta9 platform.
• Customer support communications: records of all messages, emails, and interactions between you and the zeta9 support team, including any complaints or escalations.

3How We Use Your Information

Personal data collected by zeta9 is used for the following purposes:

• Account management: to create, maintain, and administer your zeta9 player account, including processing deposits, withdrawals, and bonus awards.
• Identity verification (KYC): to verify your identity, age, and eligibility to use the platform in compliance with responsible gaming and anti-fraud requirements.
• Fraud prevention and security: to monitor account activity for suspicious behaviour, prevent unauthorised access, detect money laundering, and investigate potential breaches of our Terms & Conditions.
• Customer support: to respond to your enquiries, process complaints, and provide technical assistance related to your account or the platform.
• Responsible gaming: to administer self-exclusion requests, deposit limits, and session time controls, and to identify players who may need responsible gaming support.
• Platform improvement: to analyse aggregate usage data, game performance metrics, and technical logs in order to improve the quality, stability, and features of the zeta9 platform.

4Legal Basis for Processing

zeta9 processes personal data on the following legal grounds:

• Contractual necessity: processing your registration data, payment data, and transaction records is necessary to perform our obligations under the player account agreement and to provide the services you have requested.
• Legal obligation: processing KYC identity documents and transaction records is required for compliance with applicable anti-money laundering, age verification, and responsible gaming obligations.
• Legitimate interests: monitoring account activity for fraud detection and security purposes, and analysing platform usage to improve service quality, are based on zeta9's legitimate interests in operating a safe and reliable platform.
• Consent: where we send you promotional communications about offers, bonuses, or new features, we do so on the basis of your prior consent. You may withdraw this consent at any time by contacting support.

5KYC and Identity Verification

Know Your Customer (KYC) verification is a mandatory requirement for all zeta9 players prior to processing any withdrawal request. The KYC process requires players to submit documentary evidence of their identity and age. Accepted documents include a valid National ID Card (NID), passport, or birth certificate, together with a recent selfie photograph where requested. For players depositing via bKash, Nagad, Rocket, or Upay, the registered mobile number must match the number on the player's zeta9 account.

KYC documents are stored securely in encrypted form on zeta9's servers. Access to KYC data is restricted to authorised compliance and customer verification personnel only. Documents are reviewed solely for the purpose of confirming a player's identity, age, and eligibility. KYC documents are not used for marketing purposes and are not shared with third parties except where legally required.

6Payment Data and Financial Information

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, zeta9 records the mobile financial service number used and the transaction reference. For Visa and Mastercard transactions, only a masked version of the card number (showing the last four digits) and the card type are stored. Full card numbers, CVV codes, and card expiry dates are never stored by zeta9. Payment processing for card transactions is handled by a PCI-DSS compliant third-party payment processor.

All financial transaction records are retained by zeta9 for a minimum of five years in accordance with standard financial record-keeping requirements. These records may be provided to relevant authorities in the event of a fraud investigation, money laundering investigation, or other legal process requiring disclosure.

7Sharing Your Information

zeta9 does not sell, rent, or trade your personal data to third parties. Your personal data may be shared in the following limited circumstances:

• Service providers: third-party companies that provide services necessary to operate zeta9 — including game content providers (Evolution Gaming, Ezugi, Pragmatic Play, Spribe), payment processing partners, KYC verification services, and customer support platform providers — may receive limited personal data necessary to perform their contracted functions. These providers are bound by data processing agreements and may not use the data for any other purpose.
• Legal and regulatory disclosure: zeta9 may disclose personal data to law enforcement agencies, financial intelligence authorities, or courts where required to do so by applicable law, regulatory order, or legal process.
• Fraud and security: where zeta9 has a reasonable suspicion that an account is involved in fraudulent activity, money laundering, or other criminal conduct, relevant data may be shared with payment processors, financial institutions, or law enforcement as part of a fraud investigation.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of zeta9's business, personal data held by zeta9 may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations.

In all cases where personal data is shared with third parties, zeta9 takes reasonable steps to ensure that the recipient provides an adequate level of protection for the data and uses it only for the specified purpose.

8Data Security

zeta9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration:

• SSL/TLS encryption: all data transmitted between your device and zeta9 servers is encrypted using SSL/TLS protocols. No personal data is transmitted over unencrypted connections.
• Encrypted storage: sensitive personal data including KYC documents, password hashes, and payment reference numbers are stored using industry-standard encryption at rest.
• Access controls: access to personal data held by zeta9 is restricted on a need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations and undergo regular security awareness training.
• Audit logging: all access to sensitive account and payment data is logged with timestamps, user identifiers, and action types. Audit logs are reviewed regularly to detect and investigate any anomalous access patterns.

While zeta9 takes all reasonable steps to protect your personal data, no system is completely immune from security threats. In the event of a data breach that poses a risk to your rights and freedoms, zeta9 will notify affected players as promptly as practicable and will take immediate steps to contain and remediate the breach.

9Data Retention

zeta9 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following retention periods apply as a general guide:

Account data and transaction records are retained for a minimum of five years from the date of account closure or the date of the last transaction, whichever is later. KYC identity documents are retained for a minimum of five years from the date of submission. Customer support communications are retained for two years. After the applicable retention period has expired, personal data is securely deleted or anonymised.

10Cookies and Tracking Technologies

zeta9 uses cookies and similar tracking technologies to operate the platform and improve user experience. The following types of cookies are used:

• Essential cookies: these are strictly necessary for the platform to function. They enable core features such as session management, login state, and security verification. These cookies cannot be disabled without preventing the platform from working correctly.
• Analytics cookies: zeta9 uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical errors occur. This data is used exclusively for platform improvement purposes and is not linked to individual player identities.
• Session security cookies: short-lived cookies that protect your active session against cross-site request forgery (CSRF) and session hijacking attacks. These cookies expire when you close your browser or log out of your account.

zeta9 does not use advertising cookies, remarketing cookies, or third-party tracking pixels for the purpose of targeting players with external advertisements. You may manage cookie preferences through your browser settings; however, disabling essential cookies may impair the functionality of the platform.

11Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in relation to the personal data zeta9 holds about you:

• Right of access: you may request a copy of the personal data zeta9 holds about you. We will provide this within 30 days of receiving a verified request.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. Corrections to KYC data will require submission of updated supporting documents.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Note that certain data (e.g. transaction records, KYC documents) must be retained for legal and regulatory reasons even after account closure.
• Right to restrict processing: in certain circumstances, you may request that we limit how we use your data — for example, while a complaint or inaccuracy dispute is being resolved.
• Right to object: where processing is based on zeta9's legitimate interests, you have the right to object to that processing. We will consider your objection and cease processing unless we have compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact zeta9 customer support at [email protected] with your full name, account username, and a description of your request. We will verify your identity before processing any data rights request. We aim to respond to all verified requests within 30 days.

12Responsible Gaming and Data

Data collected by zeta9 is used to support responsible gaming obligations. This includes monitoring account activity to identify patterns that may indicate problem gambling behaviour — such as sudden increases in deposit frequency, extended session lengths, or repeated attempts to reverse self-exclusion requests. Where such patterns are identified, zeta9 may proactively contact the player to offer responsible gaming tools or support.

Responsible gaming-related data — including self-exclusion records, deposit limit settings, and session time logs — is treated with heightened confidentiality. This category of data is accessible only to designated responsible gaming staff and is not shared with third parties except where required by law or for the direct purpose of operating a self-exclusion programme.

13Third-Party Services and Links

The zeta9 platform integrates game content and services provided by third-party game studios and technology providers. When you play a game provided by a third party (such as Evolution Gaming, Pragmatic Play, or Spribe), your gameplay data including bet amounts, game outcomes, and session duration may be processed by that third-party provider as part of the game delivery infrastructure. Each provider operates under its own privacy and data security standards, which zeta9 reviews as part of its vendor due diligence process.

zeta9 is not responsible for the privacy practices of third-party game providers or payment processors. Players are encouraged to review the privacy policies of these providers where applicable. zeta9 does not control, and is not responsible for, the content or privacy practices of any third-party website or service that is not operated by zeta9.

14Changes to This Privacy Policy

zeta9 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to how we collect or use your personal data — we will provide advance notice to registered players via the email address associated with their account or via a prominent notice on the platform.

The updated Policy will be effective from the date it is published on the zeta9 website. Continued use of the platform after the updated Policy has been published constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the platform and may request closure of your account.

15Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to raise a data-related concern, please contact the zeta9 support team. We are available 24 hours a day, 7 days a week to assist you.